About this document
Service Quality in Hospitality: A Review by Dilma Dalugoda is a document available to read on EtoBox.
This literature review examines 25 empirical studies on service quality in the hospitality industry, highlighting its critical role in customer satisfaction, loyalty, and organizational success. It identifies key influencing factors such as customer satisfaction, organizational processes, and technology, while also addressing research gaps and inconsistencies. The review provides actionable insights and strategies for improving service quality, making it a valuable resource for practitioners and researchers
- Author
- Dilma Dalugoda
- Language
- EN