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Towards understanding the roles of social capital in knowledge integration: A case study of a collaborative information systems project by Mamata Bhandar; Shan‐Ling Pan; Bernard C.Y. Tan is a Computer Science article available to read on EtoBox.

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## Abstract Information systems (IS) projects involving multiple organizations are very common today. Knowledge integration in such projects is a complex task of integrating diverse knowledge bases across organizations that may possess distinct strategic goals and even conflicting interests. Prior research has indicated that social capital, a resource based on social relationships, positively influences knowledge integration and interorganizational relationships, but the exact nature of the interaction has been unclear. Based on an in‐depth case study, this article examines a four‐organization (three clients and one IT service provider) collaborative IS project wherein the clients were business partners for 7 years when they embarked on the project. The study explicitly identifies the roles through which social capital can be leveraged for knowledge integration in a collaborative IS project. Findings suggest that social capital can be leveraged as a motivator, an integrator, and a facilitator during the various stages of a collaborative IS project.

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Author

Mamata Bhandar; Shan‐Ling Pan; Bernard C.Y. Tan

Publisher

John Wiley and Sons; Wiley (John Wiley & Sons); John Wiley & Sons Inc.; Publons; Wiley (ISSN 1532-2882)

Published

2006

Language

EN

Field

Computer Science (Physical Sciences)