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Guest Cycle in Hotel Operations Management by Hà Giang Chu is a document available to read on EtoBox.

What is Guest Cycle in Hotel Operations Management about?

The document discusses front office operations management. It describes the traditional 4 stages of the guest cycle as pre-arrival, arrival, occupancy, and departure. Some properties now use a 3 stage model of pre-sale, point-of-sale, and post-sale events. The departure stage concludes guest services and accounting by settling the guest

Author

Hà Giang Chu

Language

EN