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Hard Rock has grown from a small London pub to a global brand managing over 110 cafes, hotels, casinos, venues, and an annual music festival. This document discusses how Hard Rock applies the 10 key operations management decisions and how it measures kitchen and wait staff productivity. The 10 decisions include product design, quality management, process design, location selection, facility layout, human resources, supply chain management, inventory management, scheduling, and maintenance. Productivity is m

Author

000

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EN