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Kualitas Pelayanan Puskesmas Batang 1 by Faizah Shabrina is a document available to read on EtoBox.

This document summarizes a study analyzing the quality of service at Puskesmas Batang 1 Health Center in Batang Regency. The study found that the quality of health center services was poor based on an assessment of the five dimensions of service quality proposed by Zeithaml - tangibles, reliability, responsiveness, assurance, and empathy. Three dimensions (tangibles, responsiveness, and assurance) were identified as obstacles, while two dimensions (reliability and empathy) were found to support the services

Author

Faizah Shabrina

Language

EN