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Chatbot Interaction and Customer Satisfaction by Swapnil Kasar is a document available to read on EtoBox.
What is Chatbot Interaction and Customer Satisfaction about?
This document analyzes how temporal cues, conversational cues, and their interactions during human-customer service chatbot interactions affect customer perceptions and satisfaction. It discusses how perceived warmth and competence mediate the effects on satisfaction. The study explores these relationships and aims to explain the mixed effects of human-chatbot interactions on customer satisfaction reported in other studies.
- Author
- Swapnil Kasar
- Language
- EN