Can I read Consumer participation in acute care settings: An Australian experience on EtoBox?

Consumer participation in acute care settings: An Australian experience by Sally Wellard; Jennifer Lillibridge; Christine Beanland; Michele Lewis is a Health Professions article available to read on EtoBox.

What is Consumer participation in acute care settings: An Australian experience about?

Consumer partnerships have been embraced as an important component of building high quality health care services. While nurses have the greatest contact with clients in hospital, little is known of their views about consumer participation or how they facilitate that participation at the bedside. Using focus group interviews and participant observation methods, this project explored nurses’ approaches to working with consumers to support their participation in health care delivery. Findings indicate a sharp contrast between the ideas that nurses expressed and the actions observed in practice. It was clear from the interviews that nurses had adopted the rhetoric surrounding consumer participation, yet observational data revealed nursing practices that excluded active participation by consumers. Factors influencing nurses’ facilitation of consumer participation were identified as the division of nursing labour in the setting, limited communication between nurses and patients and environmental constraints.

Who reads Consumer participation in acute care settings: An Australian experience?

Author

Sally Wellard; Jennifer Lillibridge; Christine Beanland; Michele Lewis

Publisher

John Wiley and Sons; Wiley (Blackwell Publishing); Blackwell Publishing Inc.; Wiley (ISSN 1322-7114)

Published

2003

Language

EN

Field

Health Professions (Health Sciences)