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What is Service Operations Management Strategies about?

This document provides an overview of yield management strategies for matching supply and demand of services. It discusses demand strategies like partitioning demand, developing complementary services, and establishing price incentives. Supply strategies covered include increasing customer participation, sharing capacity, and using part-time employees. The document also examines concepts like managing waiting lines, the psychology of waiting, approaches to controlling customer wait times, and essential feat

Author

tushar nehru

Language

EN