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Effects of Human vs. Spatial Crowding by Иван Ларионов is a document available to read on EtoBox.

What is Effects of Human vs. Spatial Crowding about?

This study conducts a meta-analysis of 73 samples involving over 19,000 shoppers to explore the effects of perceived crowding in retail environments. It distinguishes between human crowding, which generally has positive effects on customer satisfaction, and spatial crowding, which typically has negative impacts. The findings suggest that the effects of crowding are moderated by various factors, providing insights for brick-and-mortar retailers facing competition from online shopping.

Author

Иван Ларионов

Language

EN