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The Research On Express Delivery Service Quality Evaluation System Based On Customer Perception by nguyenthiquynhanh15122006 is a document available to read on EtoBox.

What is The Research On Express Delivery Service Quality Evaluation System Based On Customer Perception about?

This paper evaluates express delivery service quality through customer perception, establishing an assessment system with six dimensions: character, function, safety, economy, aging, and speed. It highlights the importance of service quality as a core competitive factor for express delivery companies and discusses various evaluation models and indicators. The study aims to combine qualitative and quantitative methods for a comprehensive evaluation of service quality in the express delivery industry.

Author

nguyenthiquynhanh15122006

Language

EN