Can I read Digital Banking Customer Satisfaction Survey on EtoBox?
Digital Banking Customer Satisfaction Survey by brhaneembayeh is a document available to read on EtoBox.
What is Digital Banking Customer Satisfaction Survey about?
The Customer Satisfaction Survey on Digital Banking Services conducted by CBE in 2021 reveals a corporate satisfaction score of 69.4%, with mobile banking users reporting the highest satisfaction at 77.7%. The survey highlights significant disparities in satisfaction across different districts and identifies key areas for improvement, including service reliability and the functionality of ATMs and POS machines. Recommendations include enhancing digital service features, increasing network capacity, and impr
- Author
- brhaneembayeh
- Language
- EN