Can I read Improving CSR Phone Skills Training on EtoBox?
Improving CSR Phone Skills Training by Kim Hyuna is a document available to read on EtoBox.
What is Improving CSR Phone Skills Training about?
The document discusses problems with a customer service unit run by Jim Mullens, where representatives lack training to handle calls professionally. Due to rushed planning and hiring, representatives do not follow basic call procedures. The main recommendation is for Jim to devise a comprehensive training program to address the issues. The program should cover product knowledge, performance standards, formal and informal training methods, communication, and incentives to encourage improvement and maintain s
- Author
- Kim Hyuna
- Language
- EN