About this document

Micro Finance Zambia Service Levels by shadreck is a document available to read on EtoBox.

This document outlines service level agreements (SLAs) for various digital services provided by Micro Finance Zambia. It includes 12 schedules that specify performance parameters and objectives for different services like IP connectivity, VPN, colocation, hosting, and more. The document defines how service credits will be calculated and issued if performance objectives are not met to compensate customers. Credits are based on monthly service charges and are subject to certain conditions.

Author

shadreck

Language

EN