Can I read Service Breakthroughs : Changing the Rules of the Game on EtoBox?

Service Breakthroughs : Changing the Rules of the Game by JAMES L.HESKETT W.EARL SASSER CHRISTOPHER W.L.HART著, James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart, Heskett, James L. is a business book available to read on EtoBox.

What is Service Breakthroughs : Changing the Rules of the Game about?

What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. B

Who reads Service Breakthroughs : Changing the Rules of the Game?

Author

JAMES L.HESKETT W.EARL SASSER CHRISTOPHER W.L.HART著, James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart, Heskett, James L.

Publisher

THE FREE PRESS

Published

1990

Language

EN

ISBN

9781416576860

Category

business

Subjects

Management, Business, Business & Economics

Updated

2026-03-25