Can I read Managing Unjustified Complaints on EtoBox?

Managing Unjustified Complaints by Desak Komala Dewi is a document available to read on EtoBox.

What is Managing Unjustified Complaints about?

1. When handling unjustified customer complaints, it is better to respond via letter rather than phone to avoid arguments. 2. The letter should let the customer know the complaint has been investigated, explain what was found in the investigation, and tactfully explain that the complaint cannot be accepted due to the findings. 3. While the complaint may be unjustified, the customer should still be thanked for writing in about the issue.

Author

Desak Komala Dewi

Language

EN