About this document
Understanding Quality Management Principles by Ari arsiyanti is a document available to read on EtoBox.
This document discusses quality management and provides definitions and concepts related to quality. It covers what quality means, the importance of quality management, quality systems, ISO 9000, total quality management, quality management in construction, and quality costs. Quality refers to meeting customer needs, conforming to specifications, and reducing costs. Quality management is essential due to factors like competition, globalization, and changing customer requirements. Approaches to quality inclu
- Author
- Ari arsiyanti
- Language
- EN