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Gap Analysis for Customer Satisfaction by Nishant Sharma is a document available to read on EtoBox.

This document outlines an assignment to conduct a gap analysis to improve customer satisfaction at Soho Digital Marketing. It discusses the importance of customer satisfaction and effective client management. It identifies obstacles such as low customer reach, ineffective input mechanisms, lack of personalization, and changing customer expectations. Solutions proposed include diversifying communication channels, using technology to track interactions, personalizing experiences, providing training to account

Author

Nishant Sharma

Language

EN