Can I read Penanganan Pengaduan di Surabaya II on EtoBox?

Penanganan Pengaduan di Surabaya II by Bukhari Ahmaluddin is a document available to read on EtoBox.

What is Penanganan Pengaduan di Surabaya II about?

This document discusses complaint handling in public services, specifically regarding transparency, responsiveness, and accountability in complaint handling at the Surabaya City II Land Office. It finds that transparency, responsiveness, and accountability in complaint handling at this office are still lacking. For example, the complaint suggestion box is not functioning properly and complaint counters are sometimes empty. A lack of human resources means complaints are not handled on target and remain high

Author

Bukhari Ahmaluddin

Language

EN