Can I read Call Center Agent Requirements Analysis on EtoBox?

Call Center Agent Requirements Analysis by pappu is a document available to read on EtoBox.

What is Call Center Agent Requirements Analysis about?

The document provides call center staffing metrics, showing that with an available time of 3060 hours, an occupancy rate of 85%, and a calls per hour of 25.5, approximately 41 agents would be required to handle 25,000 total calls over a 24 hour period.

Author

pappu

Language

EN