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This document outlines the design, implementation, and evaluation of a serverless AI-powered chatbot for e-commerce IT helpdesk support using Amazon Lex, AWS Lambda, and DynamoDB. It addresses the challenges faced by traditional helpdesk systems, such as scalability and operational costs, and explores how AI and serverless computing can enhance customer support. The study aims to provide a practical framework for deploying efficient chatbot solutions while contributing to academic literature on serverless c

Author

usorouk

Language

EN