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What is ISO 9000 and TQM in Construction about?

This document discusses implementing Total Quality Management (TQM) in construction companies using ISO 9000 standards. It provides background on ISO 9000 and how the standards have evolved over time. Two case studies are referenced that show how construction companies successfully implemented TQM through ISO 9000 certification. Benefits included reduced costs, improved satisfaction, and stronger relationships. A framework is recommended for other construction firms to implement TQM using ISO 9000 principle

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