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What is Impact of Receptionists in Primary Care about?

This systematic review examines the evolving role of general practice receptionists in the UK, highlighting their dual responsibilities in both administrative and clinical tasks. The study identifies three main themes: service delivery, patient attitudes, and receptionist experience, revealing that while receptionists are confident in administrative duties, they often feel anxious about clinical responsibilities due to patient demands. The findings suggest that improved training and recognition of their cli

Author

mullo2229

Language

EN