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Does Patient Satisfaction of General Practice Change Over a Decade? by James Allan; Peter Schattner; Nigel Stocks; Emmae Ramsay is a Health Professions article available to read on EtoBox.

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## Background: The patient participation program (ppp) was a patient satisfaction survey endorsed by the royal australian college of general practitioners and designed to assist general practitioners in continuous quality improvement (cqi). the survey was been undertaken by 3500 practices and over a million patients between 1994 and 2003. this study aimed to use pooled patient questionnaire data to investigate changes in satisfaction with primary care over time. ## Methods: The results of 10 years of the ppp surveys were analyzed with respect to 10 variables including the year of completion, patient age, gender, practice size, attendance at other doctors, and whether the practice had previously undertaken the survey. comparisons were made using logistic generalized estimating equations (lgee). ## Results: There was a very high level of satisfaction with general practice in australia (99% of respondents). an independent indicator of satisfaction was created by pooling the results of 12 questions. this new indicator had a greater variance than the single overall satisfaction question. participants were shown to have higher levels of satisfaction if they were male, older, did not atte

Who reads Does Patient Satisfaction of General Practice Change Over a Decade??

Author

James Allan; Peter Schattner; Nigel Stocks; Emmae Ramsay

Publisher

BioMed Central; Springer (Biomed Central Ltd.); London: BioMed Central, 2000-; Springer Science and Business Media LLC; Society for Mining, Metallurgy and Exploration Inc. (ISSN 1471-2296)

Published

2009

Language

EN

Field

Health Professions (Health Sciences)