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What is Senior Customer Support Specialist Resume about?

Yohanna Nashed is a Senior Customer Support Specialist with over 5 years of experience in telecommunications and IT services, currently working at CEQUENS in Dubai. She excels in leading support teams, managing critical incidents, and ensuring service excellence for high-profile clients, utilizing strong technical troubleshooting skills. Key achievements include implementing automation in ticketing systems and successfully onboarding new team members to enhance service coverage.

Author

same7soliman.m

Language

EN