Can I read Government Social Media Engagement Strategies on EtoBox?

Government Social Media Engagement Strategies by Ân Thiên is a document available to read on EtoBox.

What is Government Social Media Engagement Strategies about?

The article examines how government officials use social media to engage with the public, particularly during crises like Hurricane Florence. It analyzes Facebook content from 62 cities, revealing a predominant focus on customer service and partnership roles, while citizen involvement in policymaking was notably minimal. The findings highlight the need for more substantive public engagement and provide recommendations for practitioners to enhance citizen participation in government processes.

Author

Ân Thiên

Language

EN