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The interview discusses the transition of Ungar Travel from a traditional travel agency to an online travel company. This required closing all physical branches and changing the company structure to be non-hierarchical without managers. This led to losing some experienced staff unwilling to change. While removing managers was initially shocking, staff who underwent retraining adapted well. Non-managerial staff also struggled at first to be self-managed but have since adjusted to the new structure.

Author

Nhi Nguyễn

Language

EN