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What is Abrar about?

This document contains a study case role play between Akrom, a customer service representative from PT. Bangun Jaya, and Abrar, a customer. Abrar received only 5 tables from an order of 50 tables and calls to complain. Akrom takes down the order details to research the issue. It was determined there was an error with the delivery vendor listing the wrong recipient name. Akrom provides options to Abrar for refund or express redelivery. Abrar chooses express redelivery so the items can be received immediately

Author

akrom farizis

Language

EN