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What is Last Mile Delivery Mode Selection Analysis about?

The paper presents an analysis method for selecting logistics service modes for last mile delivery, focusing on customer utility and delivery service costs. It proposes a two-dimensional decision matrix model to aid express enterprises in choosing the most suitable delivery mode, thereby enhancing customer satisfaction and reducing costs. The study contributes to both theoretical and practical aspects of logistics service mode selection by integrating customer behavior and cost analysis into the decision-ma

Author

joel hector huaman quiroz

Language

EN