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Genesys Events and Models Guide by ivanrisa2525 is a document available to read on EtoBox.

What is Genesys Events and Models Guide about?

This document provides three key pieces of information about Genesys events and models: 1. It lists and describes Genesys events like call handling events, agent state events, and IVR protocol messages. 2. It outlines common call and interaction models used in Genesys deployments, including basic call models, transfer/conferencing models, and interaction with queues. 3. It includes specialized information on call states, event attributes, and data structures used in Genesys environments.

Author

ivanrisa2525

Language

EN