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What is Writing Routine and Positive Messages about?

This document provides guidance on writing routine and positive messages in 3 steps: planning, writing, and completing. It discusses types of routine messages like requests, replies, news releases, and goodwill messages. For routine requests, it recommends stating the request, supporting it, and closing the message positively. Routine replies also clearly state the main idea, provide details and support, and end cordially. The document includes examples of writing requests for action, recommendations, claim

Author

Khushbakht Farrukh

Language

EN