Can I read Why Didn't I Say That?! : What to Say and How to Say It in Tough Situations on the Job on EtoBox?

Why Didn't I Say That?! : What to Say and How to Say It in Tough Situations on the Job by Weiss, Donald H., 1936- is a book available to read on EtoBox.

What is Why Didn't I Say That?! : What to Say and How to Say It in Tough Situations on the Job about?

"In difficult situations, words often fail. Now managers and supervisors can use this unique book as a way to prepare, plan, and even rehearse in advance for sticky situations. It presents actual "scripts" --- sample dialogs tailor-made for specific problems, such as: disagreeing with the boss performance appraisals coaching encouraging shy employees dealing with hostile employees taking corrective action investigating sexual harassment charges firing layoffs Using the author's targeted advice, the dialogs, and side bars of key words and phrases, readers will be able to: say just the right thing at the right time in the right way avoid embarrassment and awkwardness build good relationships and defuse conflict work with difficult, emotional, or even hostile employees guide a conversation to a productive outcome for everyone involved"

Author

Weiss, Donald H., 1936-

Publisher

AMACOM/American Management Association

Published

1994

Language

EN

ISBN

9780814479377

Subjects

Business, Management, Finance