About this document
IVRS Overview and Applications by sukshrad is a document available to read on EtoBox.
The document discusses an interactive voice response system (IVRS). It describes how IVRS allows callers to access information from or enter information into a database by following voice prompts. It outlines the basic components of an IVRS, including a DTMF decoder, microcontroller, MAX232 chip, and software. It also lists some advantages as dynamic cost reduction and providing security/safety. Common IVRS applications include call centers, bank inquiries, surveys, and order tracking.
- Author
- sukshrad
- Language
- EN