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Impact of human resource management practices on TQM: an ISM-DEMATEL approach by Priyanka Pandey; Nishant Agrawal; Teena Saharan; Rakesh D. Raut is a Business, Management and Accounting article available to read on EtoBox.

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## Purpose The theory-building around the quality of human resources has received extensive attention in recent years. Numerous quantitative studies discuss and test theories related to total quality management and human resource linkages. The study aims to understand interlinkages of quality and human resources using Interpretative Structural Modeling (ISM) methodology and DEMATEL. ## Design/methodology/approach This paper uses ISM methodology to examine the interrelationship between the identified variables and the DEMATEL approach to find cause–effect relationships. An integrated approach helps managers for better total quality management (TQM) implementation. This study further extended using Total Interpretative Structural Modeling (TISM). ## Findings The integrated approach of ISM and DEMATEL shows that leadership development, hiring process and training development become most important for TQM implementation. The outcome of ISM shows customer satisfaction and corporate image are depending on other practices, where DEMATEL analysis revealed that eight practices cause and remaining are effective practices. ## Originality/value This research's integrated approach helps the fir

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Author

Priyanka Pandey; Nishant Agrawal; Teena Saharan; Rakesh D. Raut

Publisher

Emerald

Published

2021

Language

EN

Field

Business, Management and Accounting (Social Sciences)