About this document

Call Volume Forecasting for Service Desks by rahulparashar is a document available to read on EtoBox.

This document discusses how to forecast call volumes for a service desk using time series analysis. It recommends starting with a simple exploration method that analyzes past call volume patterns over time. The process involves decomposing historical call volume data to remove seasonal variations, trends, and irregular patterns. This is done by calculating seasonal indexes and deseasonalizing the data. The remaining patterns can then be used to forecast future call volumes and determine optimal staffing lev

Author

rahulparashar

Language

EN