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What is Understanding Self-Service Technologies about?

This document discusses understanding self-service technologies from a research perspective. It defines self-service technologies as technological interfaces that allow customers to obtain a service without employee involvement, such as ATMs, online banking, and self-checkout. The chapter aims to provide insights for researchers on the concept of self-service technologies and encourage more research in this area. It also discusses how self-service technologies can improve customer satisfaction by making ser

Author

Nishkarsh Shah

Language

EN