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Service Orientation : Winning Strategies and Best Practices by Paul Allen; Sam Higgins; Paul McRae; Hermann Schlamann is a book available to read on EtoBox.

What is Service Orientation : Winning Strategies and Best Practices about?

<p>Companies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. In this book, Paul Allen provides an accessible guide to service orientation, showing how it works and highlighting the benefits it can deliver. The book provides an integrated approach: after covering the basics of service orientation, he discusses key issues such as business agility, designing quality-of-service infrastructure, implementing service-level agreements, and cultural factors. He provides roadmaps, definitions, templates, techniques, process patterns and checklists to help you realize service orientation. These resources are reinforced with detailed case studies, from the transport and banking sectors. Packed with valuable insights, the book will be essential reading for CIOs, IT architects and senior developers. IT facing business executives will also benefit from understanding how software services can enable t

Author

Paul Allen; Sam Higgins; Paul McRae; Hermann Schlamann

Publisher

CAMBRIDGE UNIV PRESS; Cambridge University Press

Published

2006

Language

EN

ISBN

9780511541186

Subjects

Engineering, Technology, Science