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What is Air Travelers about?

This study examines the experiences and attitudes of Filipino air travelers towards chatbots in the airline industry, highlighting their effectiveness in addressing customer needs. Findings indicate that while chatbots are underutilized due to their inability to manage complex inquiries, they are seen as valuable tools for improving customer service and operational efficiency. The research emphasizes the need for continuous development of chatbot capabilities to enhance user experience and meet the demands

Author

International Journal of Innovative Science and Research Technology

Language

EN