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Bouygues Telecom Scenario - Interaction Center 3.3. Service Management News highlights SOA enablement New partner solutions Credit card payment Packaged service quotations Link to CATS time sheet Displaying cost information warranty and claims management Cross-sell and Upsell Schedule and dispatch Assignment and scheduling Dispatch Predictive / Preventive Maintenance Mobile notification and updates Execute and confirm Field service In-house repair and depot repair service parts management Bill and analyze F

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