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Service design : Continual service improvement ; Service operation ; Service strategy ; Service transition by Great Britain. Office of Government Commerce is a book available to read on EtoBox.

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xi, 263 pages : 28 cm This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office Includes index Introduction. -- 2. Service Management as Practice. -- 3. Service Operation Principles. -- Achieving balance in Service Operation. -- 4. Service Operation Processes. -- Event management. -- Incident management. -- Problem management. -- Operational activities of processes covered in other lifecycle phases. -- 5. Common Service Operation Activities. -- Monitoring and control. -- 6. Organizing for Service Operation. -- Service desk. -- Application management. -- Service Operation roles and responsibilities. -- Service Operation Organization Structures. -- 7. Technology Considerations. -- 8. Implementing Service Operation. -- 9. Challenges, Critical Success Factors and Risks Includes bibliographical references and index

Author

Great Britain. Office of Government Commerce

Publisher

The Stationery Office

Published

2007

Language

EN

ISBN

9780113310456

Subjects

Management, Economics, Business