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Non-quality Costs in Clinical Laboratories and Their Implications in Brand Development: Case Study by Gladys Irene Arboleda Posada; David Alberto García Arango; Aura María Vasco Ospina is a book available to read on EtoBox.

What is Non-quality Costs in Clinical Laboratories and Their Implications in Brand Development: Case Study about?

The objective of this research is to determine the non-quality costs that reprocesses in the chemistry and hormones sections in a national clinical laboratory and to propose improvement strategies that guarantee the efficiency of the processes. As methodology, the tests processed in the chemistry and hormones section of the different processing plants of a national medical laboratory were obtained, which were reprocessed between the months of June and November of the year 2017. As a result, total reprocessing cost was $ 234,902,870, where distributed 43% in quality costs (2 causes) and 57% in non-quality costs (5 causes). As implications, it is necessary to implement the quality management system, including all administrative and operational laboratory processes, to minimize non-quality costs that translate into hidden losses for the company with marketing implications.

Author

Gladys Irene Arboleda Posada; David Alberto García Arango; Aura María Vasco Ospina

Publisher

Springer Nature Singapore Pte Ltd Fka Springer Science + Business Media Singapore Pte Ltd

Published

2022

Language

EN

ISBN

9789811692734

Subjects

Marketing, Engineering, Mathematics