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What is IJRTI2509140 about?

This research investigates the impact of Smart Queue Management Systems (SQMS) on customer flow and service quality in service-oriented industries, using a quantitative comparative approach. The findings indicate that SQMS significantly reduces waiting times, improves throughput, and enhances customer satisfaction through features like digital tokening and real-time updates. The study highlights the importance of user-driven design and iterative development in optimizing SQMS functionalities for better oper

Author

Kurt Luis Grape

Language

EN