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Problem Solving in Office Work: Expert vs. Novice by Shafayet Jamil is a document available to read on EtoBox.

This document summarizes a study on problem solving in everyday office work. The study analyzed problem solving using an online diary completed by 13 employees who recorded 64 problem cases. The study found that: 1) Problems were typically moderately complex but urgent, detected through monitoring, feedback, or from others. 2) Seeking support from others was the most common problem solving approach. 3) Problem solving offered opportunities for learning, though experts faced more complex problems and re

Author

Shafayet Jamil

Language

EN