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Kualitas Layanan dan Kepuasan di Cafetaria by Muhammad Habibie Hidayat is a document available to read on EtoBox.

This document summarizes a study on the influence of service quality on customer satisfaction at the Cafetaria Srikandi at the Faculty of Economics of Surabaya State University. The study found that service quality has a 49.1% influence on customer satisfaction, while other variables not studied have a 50.9% influence. The study also found that four service quality variables (tangible, responsiveness, assurance, and empathy) partially influence customer satisfaction, while reliability does not. Of these var

Author

Muhammad Habibie Hidayat

Language

EN