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What is Patient Journey Mapping Tool for Quality about?

This document proposes an Integrated Patient Journey Mapping Tool (IPJM) to address healthcare service reform goals of improving performance, meeting regulatory constraints, and enhancing patient experience. The IPJM was developed using human-centered design research and aims to support multidisciplinary teams in designing healthcare solutions that consider all three goals. Existing methods focus separately on performance improvements and regulatory constraints, overlooking patient experience. The IPJM tool

Author

fatih jumong

Language

EN