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What is Improving MS Supermarket Operations about?

This case study analyzes customer complaints at MS Supermarket over a 9 week period. A total of 178 complaints were recorded and categorized. The most common complaint was out-of-stock items, accounting for 33.71% of complaints. Product quality was the third most complained about issue, representing 15.17% of complaints. Data collection tools like a check sheet, Pareto diagram, and run chart were used to analyze complaint trends and identify the primary sources of customer dissatisfaction as out-of-stock pr

Author

Allecks Juel Luchana

Language

EN