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What is Conflict Management in Ethiopian Banking about?

This research paper assesses conflict management practices at the Commercial Bank of Ethiopia in Debre Berhan, utilizing both qualitative and quantitative methods to analyze data from bank employees. The findings indicate that while a majority of employees have a positive attitude towards conflict management, there are significant communication issues and sources of conflict, such as task interdependence and interpersonal interactions. Recommendations include improving communication and providing training o

Author

Fkre Mariam Tessema

Language

EN