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Technician Communication Skills Guide by Mlungisi Ncube Mnikwa is a document available to read on EtoBox.

What is Technician Communication Skills Guide about?

This document provides guidance for IT technicians on communication skills, professional behavior, and call handling best practices. It discusses establishing rapport with customers, using active listening skills, focusing customers on problem resolution, following proper etiquette, managing stress, observing service level agreements, and complying with business policies and legal/ethical standards. The goal is to resolve computer issues promptly and respectfully while maintaining a professional call center

Author

Mlungisi Ncube Mnikwa

Language

EN