About this document
Effective Telephone Etiquette Guide by Rose Gados is a document available to read on EtoBox.
The document provides guidance on proper telephone etiquette. It emphasizes that tone of voice is important as it conveys attitude even without visual cues. Some key points include answering calls by the third ring, greeting the caller politely, informing them if they need to be put on hold and estimating wait time, asking permission before transferring calls, and ending calls positively. When issues come up, stay calm and apologize while offering to help. The document also contains a self-check section to
- Author
- Rose Gados
- Language
- EN