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What is Stress Determinants of Call Center Agents about?
This thesis proposal investigates the stress level determinants of call center agents in Danao City during the COVID-19 crisis, utilizing a descriptive-quantitative research method. The study identifies socio-demographic profiles, extent of inconvenience, and levels of resiliency among respondents, revealing that most agents faced minor inconveniences and demonstrated high recovery levels in various aspects. The research aims to propose a resiliency program based on the findings to support call center agent
- Author
- Ginalen Martel
- Language
- EN