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What is SLA Incident Aging Overview about?

This document summarizes outstanding incidents, changes, and requests from October 2019. For incidents, the highest aging tickets are 8 days in applications and 5 days in business and middleware. Changes have tickets aging up to 138 days in applications and 55 days in business and middleware. Requests have the longest aging tickets of 39 days in network support and 36 days in technical support.

Author

siswadi disdik

Language

EN